Terms & Conditions.

Botfit Entertainment Pvt. Ltd. operates North India's largest indoor Family Entertainment Centre, located in Sector 60, Gurugram, Haryana, India. We offer birthday parties, corporate events, school trips, and related services.

Phone: 080-4709-5095  |  WhatsApp: +91 93108 02266  |  info@botfit.in

All visits to Botfit are by prior booking only. Walk-ins are not permitted.

Bookings can be made through our website, phone, WhatsApp, or at the venue. A booking is confirmed only after:

• The applicable advance payment has been received, and
• Botfit issues a written confirmation (email/WhatsApp).

Bookings must be made by an adult (18 years or older). The person making the booking is the "Event Host" and is responsible for the conduct of all guests, payments, and compliance with these Terms.

Botfit reserves the right to refuse any booking at its sole discretion.

• Birthday Parties — packages including food, decoration, and celebration services as per the chosen package
• Corporate Events — team-building, offsites, social gatherings
• School Trips — supervised group visits for educational and recreational purposes
• BotCafe — food and beverages

The exact inclusions, pricing, and deliverables for each event will be discussed and agreed in writing with our team prior to confirmation.

Charges are on a per-person basis, in line with the package selected. The minimum guest count is 20 persons — if fewer guests attend, the minimum 20-person charge still applies. All prices are exclusive of applicable taxes (GST and any other government levies).

• Online payments via Razorpay (UPI, cards, net banking, wallets)
• Cash at the venue, in compliance with Indian tax laws
• An additional 3% surcharge applies to all card payments

Any additional services, food, decorations, or guests confirmed during or after the event will be added to the final bill.

Bookings may be postponed and the deposit/advance adjusted toward a future event, subject to:

• Availability of the requested new date and slot
• The new event taking place within 6 months of the original date
• No additional postponement after one rescheduled date has been confirmed

Botfit shall not be liable for any failure or delay due to circumstances beyond reasonable control, including acts of God, natural disasters, pandemics, government orders, lockdowns, civil unrest, or utility failures. In any such case, Botfit will work in good faith to reschedule to a mutually convenient date. No refund will be issued.

Botfit is not responsible for guest sickness, last-minute drop-outs, or no-shows. Charges remain payable as per Section 4.

• Please arrive 15 minutes prior to your scheduled slot — our staff will be preparing your event.
• The standard play area duration is 1.5 hours. Cafeteria use for cake-cutting and dining may continue beyond this.
• If guests overstay in the play area beyond the allotted 1.5 hours by 30 minutes or more, an additional charge of ₹5,000 applies — only if Botfit permits the extension at its sole discretion. Botfit may decline based on subsequent bookings.
• The Event Host is responsible for ensuring guests vacate the play area on time.

• Birthday cake
• Decorations and theme accessories
• Return gifts
• Your own photographer / videographer

Outside decorators must coordinate with Botfit in advance regarding setup time, placement, and removal. Damage caused during setup or teardown will be charged to the Event Host (see Section 11).

For the safety, hygiene, and enjoyment of all guests:

Guests must follow all instructions from Botfit staff and posted signage at all times.

The Event Host and accompanying parents/guardians are responsible for the supervision of all children for the entire duration of the visit, except as set out below.

During scheduled activity time only, our trained co-ordinator will assist with supervision. Outside scheduled activity time (cafeteria, cake-cutting, free time, before/after the slot), parents and guardians remain solely responsible.

Every guest, parent, or guardian must sign a Consent and Liability Waiver Form before entering the play area. Children are permitted only after a parent/guardian has signed on their behalf.

The Event Host must promptly report any incident, injury, or concern to Botfit staff.

Botfit is also not liable for:

• Loss, theft, damage, or exchange of any personal items including bags, phones, jewellery, gifts, or clothing
• Allergic reactions arising from food, decoration materials, or any items at the venue (guests are responsible for disclosing allergies in advance)
• Any indirect, consequential, or special damages

Botfit's maximum total liability under any booking shall not exceed the amount paid by the Event Host for that specific booking, to the extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable Indian law.

Any damage caused to Botfit's property, equipment, fixtures, decoration items, or third-party items by the Event Host, guests, or invitees will be charged to and paid by the Event Host.

Botfit will assess damages reasonably and provide a written summary. Charges may be deducted from any pending balance or invoiced separately.

• Items found at the venue will be held for one week from the date of discovery.
• Unclaimed items after this period may be disposed of, donated, or discarded at Botfit's discretion, with no further liability.
• Guests are encouraged to check all belongings before leaving the venue.

Botfit reserves the right, at its sole discretion, to refuse entry, decline or cancel a booking, or eject any guest from the venue without refund, in cases including but not limited to:

• Intoxication or disruptive / aggressive behaviour
• Violation of these Terms
• Harm or risk to other guests, staff, or property
• Non-compliance with staff instructions

Guests may take photographs and videos of their own party and family members for personal use. Guests must respect the privacy of other visitors and must not photograph or record other guests' children or families without consent.

Botfit may capture photographs and videos at the venue for marketing and record-keeping. Use of guests' images is governed by our Privacy Policy and the signed Consent Form. You may withdraw consent for marketing use at any time.

Use of www.botfit.in is for personal, non-commercial use only. You may not:

• Copy, reproduce, or republish content without written consent
• Attempt to disrupt, hack, or reverse-engineer the site
• Use bots, scrapers, or automated tools
• Post unlawful, offensive, or infringing content

All content on the website — including logos, images, text, branding, packages, and the names "Botfit," "Jevika & Joy's World," "BotCafe," and related marks — is the property of Botfit or its licensors and is protected under applicable intellectual property laws.

Information on the website is provided "as is." We do not guarantee uninterrupted access or that the site will be free from errors.

The Event Host agrees to indemnify and hold harmless Botfit, its directors, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Breach of these Terms by the Event Host or their guests
• Damage to Botfit property or third-party property
• Injury to any person caused by the Event Host or their guests
• Misuse of the venue, equipment, or services

Your personal data is handled in accordance with our Privacy Policy. By accepting these Terms, you also acknowledge our Privacy Policy.

Botfit reserves the right to modify these Terms at any time. The updated version will be posted on the website with a revised "Last Updated" date.

Botfit reserves the right to modify packages, pricing, activities, or operating hours at any time without prior notice. Confirmed bookings will be honoured at the agreed terms unless otherwise mutually adjusted.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.

The parties shall first attempt to resolve any dispute through good-faith discussion before initiating legal proceedings.

For any questions, complaints, or clarifications regarding these Terms: